Frequently Asked Questions

All products sold on Booksbykilo checked for quality, though they are not brand new every possible measure have been taken to make sure they are readable and of desirable quality. We ensure to provide best quality books to our buyers. Books listed on our website are in good condition, most of them can be even added to your collection.
Yes, we do not believe in piracy. All books sold by us have been procured by legitimate vendor against legitamate billing. Worry about so much you haven't read, leave the rest to us.
"All products sold on Booksbykilo checked for quality, though they are not brand new every possible measure have been taken to make sure they are readable and of desirable quality. We offer easy replacement for all products sold on Booksbykilo.in, under certain conditions which are mentioned below:
· In case of any manufacturing defect, customers may notify us within 24 hours from the delivery. However, in case of transit damages, the issue has to be reported within 24 hours. After which we may not be able to accept the complaint.
· We may ask you to share the images of the product and the internal and external packaging material.
· Once we agree to replace, then we will replace the defective/damaged product with a replacement, in case replacement is not available book with same or less weight will be made available via offline communication .
· Booksbykilo will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
· Damages due to tear and negligence on part of the customer is not returnable at all.
Following are the terms and conditions for return/replacement:
· We source branded products and these products are bound by brand policies of exchange refunds and cancellations thereby binding the customer with the same.
· Products must be in their original condition; how they were delivered.
· Brand packaging should be intact. Do not paste anything or use any adhesive based tape on the original packaging. If needed, you may put it in a plastic bag and then stick over it.
· Replacements will be made basis availability of that product on the website."
"Please follow the below mentioned steps:
· Click clear images of the product showing damages.
· Email us the images.
· Explain the exact detail of the damage/defect and the status of the package that you received. · The complaint and the images should be sent to us within 24 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
· If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
· Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines."
We are here to help. If you can not find the book you want, just drop us an email with book ISBN / Title / Author any information helping us identify book and we shall revert to you with details of same. We will procure book if not by kilo but we will get you that book at greate discount.
Once you place an order with us we will keep you informed about your order status via SMS and Email used while placing an order. You can always call us for further details
We try our best to deliver order within 2-3 business days, but considering the season and distance it may take 5-6 days.
No, our delivery partner will notify you prior to delivery. We will ensure the smooth delivery so all you can do is focus on treasure you are to receive.
We offer free delivery to mumbai region for orders above Rs. 1000/-. As our delivery rate depends upon weight of product logistics comes a bit expensive but we try and reduce rate by cutting down our margin before charging you delivery fees.
You can find special codes and promotions on our social media channels, for special bulk discounts or events equiries you can write to us.
We accept online payment via our payment partner 'paytm'. We support credit cards, debit cards, wallets and all associated payment methods provided by paytm.
You can redeem coupon code avaialble with you at time of check out. THe discount will be applicable to shopping / delivery cost based on coupon code. You can redeem only one coupon code for single order.