"All products sold on Booksbykilo checked for quality, though they are not brand new every possible measure have been taken to make sure they are readable and of desirable quality. We offer easy replacement for all products sold on Booksbykilo.in, under certain conditions which are mentioned below:
· In case of any manufacturing defect, customers may notify us within 24 hours from the delivery. However, in case of transit damages, the issue has to be reported within 24 hours. After which we may not be able to accept the complaint.
· We may ask you to share the images of the product and the internal and external packaging material.
· Once we agree to replace, then we will replace the defective/damaged product with a replacement, in case replacement is not available book with same or less weight will be made available via offline communication .
· Booksbykilo will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
· Damages due to tear and negligence on part of the customer is not returnable at all.
Following are the terms and conditions for return/replacement:
· We source branded products and these products are bound by brand policies of exchange refunds and cancellations thereby binding the customer with the same.
· Products must be in their original condition; how they were delivered.
· Brand packaging should be intact. Do not paste anything or use any adhesive based tape on the original packaging. If needed, you may put it in a plastic bag and then stick over it.
· Replacements will be made basis availability of that product on the website."